Questions? We've Got Answers!
Q: Hey ya'll, how long will it take for my order to arrive?
A: We work hard to ensure that our inventory is ready to ship.
What does that mean? It means that we stock our shop every Tuesday with pieces we have ready to ship from our HQ in Houston. Once your order is received, we will ship your pieces to you within 1-2 business days. No production time, no waiting! Fun, huh? The only exception to this is during Black Friday. Due to the high volume of orders, it will take 3-5 business days to ship your order. Items marked as pre-order will ship separately if placed as part of an order with ready to ship pieces.
Please note: if you add a custom piece to your order, a production time will be added to the entire order. Please see the Customization section below.
Q: Stephanie, why isn't the size I need showing up as an option in the drop down menu? Is the internet broken??
A: If the size headband that you need is not showing up in the drop down menu, then it is unfortunately sold out. We restock our shop on Tuesdays, although some items are limited release and therefore will not be restocked. If an item is limited release, it will be noted in the product description.
Q: Meg, I'm in a panic! I need a bow for my bestie's baby shower this weekend! Can you ship it to me in time??
We ship all of our orders First Class via USPS. This option includes a tracking number which we will send to you in a shipping notification email when your package leaves our studio. First Class has an estimated shipping time of 3-5 business days. If you need an item for a specific event or are on a tight time table, we recommend that you upgrade to our Express Shipping option. This option ships via USPS Priority Shipping and has a guaranteed delivery time of 3 business days. Once an item is shipped from our HQ in Houton, we cannot track a shipment. We are only able to provide the date that the order was completed and shipped from our studio and the USPS tracking number.
Q: Meg, I have a baldy! Can I make a bow into a headband?
A: Of course you can! Here's the deal: Each of our Ready To Ship bows can be made into a headband in the size of your choice, BUT there will be an additional charge and a production time added to your entire order. Just choose the custom order option (under the custom order tab) and tell us what you need! We understand, Olivia was a baldy until she was 18 months old.
Q: Steph, wait what was that about adding a production time if I make a change to one of your pieces?
A: Because Meg makes all of our pieces by hand, any change to a piece will require a production time of 3-5 business days. If you have other pieces in the order, they will wait until the custom piece is created and then your entire order will ship together. If you would like your Ready To Ship pieces within our 1-2 business day time frame, you will need to order your custom piece separately.
Q: Ok, what is that gold mailer that I always see on Instagram?
A: First of all, thank you for following us on social media! We're on Facebook too ;-)
Our gorgeous gold mailer is the way we say thank you to our amazing customers on a daily basis. Out of every five orders shipped, one is packaged in a gold mailer that contains a special surprise! We love seeing those beauties go out the door and we hope you love seeing them in your mailbox.
Q: Does Meg really make every single piece in your shop?
A: Yes, she does! Impressive, huh?
Q: I can never make my turban wrap look like just perfect! What am I doing wrong?
A: Having trouble tying that Turban Wrap? Don't worry, we made a tutorial! Each wrap comes complete with a tying tutorial but just in case yours was accidentally lost while you were joyfully ripping into our packaging, check our Instagram account for a reminder!
Q: I think my head is the wrong size for my new turban wrap!
A: The adult turban wrap is 34 inches. We sized the wrap at this specific length because we've learned that having too much access after you tie your knot actually makes the ends very difficult to tuck and then the wrap looks bulky. So not the look we're going for! If you play with tying the wrap a few times and can't quite get the ends to meet, let us know and we'll custom make a longer one just for you.
The turban wrap comes in one size for infants/toddlers/babies so that you have more versatility in styling. The ends can be double knotted, tied in a bow or tucked under like mama's.
Q: Do you sell Willow Crowns in my town?
A: We'd love to! Interested in having Willow Crowns in your shop? Shoot us an email at email@example.com and we'll send you a line sheet!
Need Willow Crowns in your favorite boutique? Send us the shop's contact info at firstname.lastname@example.org and we'll send them our information.
Q: Can I send Willow Crowns as a gift?
A: Is there a better gift than a sparkly bow? We think not! We are happy to send any of our items as a gift, complete with a hand written note, to your favorite babe or expecting mama. Just let us know on your order and we'll take care of the rest.